Frequently Asked Questions
Welcome to our Frequently Asked Questions (FAQ) section. We've compiled answers to some common questions to help you navigate your shopping experience on Vexx.pro. If you have a question that's not addressed here, feel free to contact our customer care team for assistance.
How can I place an order?
To place an order, simply browse our products, select the items you want, and add them to your cart. Proceed to checkout, where you'll provide your shipping and payment details. Once your order is confirmed, you'll receive an email confirmation.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express) and more. Select your preferred payment option during checkout.
How can I track my order?
Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your order's progress on our website or the carrier's website.
Do you offer international shipping?
Yes, we offer international shipping to most countries. Shipping rates and delivery times may vary depending on your location. During checkout, you'll see the available shipping options and associated costs.
What is your return policy?
Our return policy allows you to return items within 30 days of delivery for a refund or exchange. The item must be in its original condition and packaging. Contact our customer care team for assistance with the return process.
How do I cancel an order?
You can request an order cancellation within 24 hours of placing your order by emailing Cancel@Vexx.pro. After the 24-hour window, your order may have been processed and shipped, making cancellation more difficult.
Are there any customs taxes or duties for international orders?
Yes, international orders may be subject to customs duties, taxes, and fees imposed by your country's customs authorities. These charges are separate from our product prices and shipping fees.
Can I change my shipping address after placing an order?
If your order has not yet been shipped, you may be able to change your shipping address. Contact our customer care team immediately with your order number and updated address.
How do I contact customer support?
You can reach our customer care team through email at Contact@Vexx.pro or via our live chat feature on our website during business hours. We're here to assist you with any questions or concerns.
How can I provide feedback about my shopping experience?
We welcome your feedback! You can leave reviews on our product pages or provide feedback directly to our customer care team. Your input helps us improve our services.
Are my payment details secure?
Yes, we prioritize the security of your payment information. We use secure payment gateways and encryption technologies to safeguard your data during transactions.
What happens if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer care team with photos of the issue. We'll assist you in resolving the matter, whether through a replacement, refund, or exchange.
We hope these FAQs have answered some of your questions. If you need further assistance, please don't hesitate to reach out to our customer care team at Contact@Vexx.pro. Thank you for choosing Vexx.pro for your shopping needs!